Shipping/Policies

Contact Us / Customer Service and Product Questions
Your satisfaction is the single most important concern for us.

For all sales and order related inquiries please email us at sales@elypseart.com.
For all intimate or product use questions please email our web mistress, Mia at mia@elypseart.com.

"Hi, we'd love to hear from you! Please don't hesitate to email us with any issues, questions, comments, feedback, or suggestions. We have lots of experience with our products and would be happy to help.

Thanks! Mia (mia@elypseart.com) and Cindy (sales@elypseart.com)"

USA/Canada and International Shipping
- Prompt Delivery - Orders are normally shipped same day or next day. You will receive an "Order Receipt and Shipment Notice" email the day you order or next day at the latest with order details and tracking information (for US shipments). If you do not receive this email by the next day please email us to be sure we received your order.

- Email and Shipping Address - Please check the email and shipping address you specify with your order and email us immediately if they are not correct.

- Online Tracking - USA shipments may be tracked via the link provided in your email receipt. The USPS online tracking message will read "The U.S. Postal Service was electronically notified by the shipper on..." until your package is scanned when it goes out for delivery at your local post office on the day of delivery. Sometimes updates are posted when packages reach intermediate distribution centers, but not always.

- We use United States Postal Service Priority Mail for shipping with Delivery Confirmation (that provides the date, zip code, and time of delivery online, see the following link: http://www.usps.com/send/waystosendmail/extraservices/deliveryconfirmationservice.htm)
- Delivery times are typically 2-3 postal days (excluding Sunday) within the USA, 6-10 days international. Please track your shipment if you do not receive it within 2-3 days and email us immediately if you have any questions.

- PO Boxes - Yes, we ship to PO Boxes. Small, economical PO Boxes are available at your local post office for 6 month periods.

- Shipping Costs - Domestic shipping cost (to USA/CANADA addresses) is included in the item price. If you are outside the USA/CANADA, please add international shipping to your order, if you forget simply enter another order for international shipping only. Shipping for accessories is FREE with any Vixen, etc. order, however, please add the appropriate shipping costs to your order if you order any accessories separately.

- International Orders are mailed via the United States Postal Service and are delivered by the postal service in your country. Your package will be delivered by your postal carrier with your regular mail. Typical delivery times are 6-10 business days, but please allow 3 full weeks from time of shipment under worst case conditions. We have had excellent service and experience and have never lost an international package.

- APO AE - We will ship to APO AE, etc. addresses. You do not need to include international shipping to APO addresses.

General Delivery USPS General Delivery Link

General Delivery may be an option if delivery to your home address or a PO Box is not an option. It is a service offered by the US Postal Service for regular mail. Your mail will be held at the Main Post Office for up to 30 days and can be conveniently picked up at any retail window. This is also a great option if you don't have a permanent address. Here's how it works - first find your town's Main Post Office by contacting your local Postmaster. Then contact the main post office to confirm that they will accept and hold a general delivery package. You may say that it is a gift you do not want delivered to your home address. Then address your package to:

Your Full Name

General Delivery

City, State, Zip Code (of the main post office where mail will be held for pick up)

Your package will be held at the main post office for up to 30 days. Simply go to the counter and request your general delivery package. You should pick up your general delivery package promptly, within a few days of delivery, to be sure it is not returned to sender. You must show I.D. (drivers license) to pick up your package, so be sure to address it to your full name.

PO Boxes

- We understand you desire for privacy. Small PO Boxes are available at you local post office for $10-$20 for 6 months depending on location, you may check your local rates at the following link: http://www.switchboard.com/usps.1355/dir/6_0/index.htm?mem=1355&CN=100&CID=3054

Express Shipping

Please email us the items you wish to order and your shipping address and we will email you express shipping options, delivery times, and costs. We are typically able to ship express orders same day for overnight delivery in the US, or 1-3 or 3-5 days internationally.

USPS Express Mail (within USA) about $20 extra for a single item and arrives next day to most locations within the USA, may be shipped to a PO Box. Rural locations may be 2 day delivery, please email us for price and delivery information.

USPS Express Mail International about $40 total to most countries and arrives in 3-5 days (RECOMMENDED)

International Global Express Guaranteed (GXG) (1-4 days, NOT RECOMMENDED*) may NOT be shipped to a PO Box in most countries. GXG cost for a single item to the following countries are: Australia $63, Austria $66, Canada $45, Denmark $66, Finland $66, France $56, Germany $56, New Zealand $64, Sweden $66, Switzerland $66, Turkey $64, United Kingdom / Great Britain $56.

* Our experience is GXG delivery takes 4 days, consider USPS Express Mail International as a best value option for international express delivery

Packaging, Labeling, Credit Card Statements

- Products are shipped in a plain white box with the name and address you specify.
- Our name on the shipping label is E.A. Enterprises.

- Our name is E A Enterprises on all credit card, PayPal, and other financial statements.

- No hard copy receipts are included in your package, only email receipts are provided.

- International shipments include a small customs label that reads "plastic statue" only.
- If you have a specific shipping label request just email us.

Payments

- We accept all major credit cards, Paypal, cash payments, personal checks, United States Postal money orders (available at the post office), most bank issued money orders made out in US Dollars, and international money orders from countries that may be cashed by the US Postal Service.

- You may pay with any major credit card, you DO NOT need a PayPal account. You may also pay directly from your PayPal account if you have one by sending your payment to sales@elypseart.com from your PayPal account.

- Payments are securely processed by Paypal. We receive ONLY your email, shipping address, and order information that are used solely for the purpose of completing your order. We absolutely DO NOT share any of your information with anyone.
- If you would like to pay with CASH ($US Dollars or Euros), a US postal money order available at any post office, or an international money order (only available in some countries), please email us for instructions.

- Our name is EA Enterprises on all credit card, PayPal, and other financial statements.

Guarantees / Warranties / Returns
All of our products are lifetime guaranteed against manufacture defects or related failure. Regrettably we cannot offer exchanges or returns on shipped items because we cannot resell them for health and safety reasons. If you are unsure of size or if you have any questions at all please email us before you place an order. Also, please email us if you have any questions regarding warranties or returns and PLEASE DO NOT return any items without first emailing us for return instructions.